Most customers aren't computer experts. Customers need help from time to time. A patient listener can solve  the problems customers have identified. Customers don't want to wait for help with their problems and questions. Few local ISPs provide support during the peak traffic periods in the  evenings. Customers want and seek personal service. Good service is becoming rare. Competitive businesses need an edge. Local ISPs need to compete with the large providers.

Since the highest traffic periods are during the evening hours, it makes sense to have tech support available when users are online. Out-sourcing means that we bill you for services. No payroll headaches. No training required. Easy to use. Users simply dial a 1-800 toll free pager number. Tech support then calls the user usually within fifteen minutes

Less time spent on the phone - more time to run your business. Happier customers because their questions are answered. Cheaper and easier than hiring a full time employee.